CollabNet Community Support is a FREE service designed to get you up and running quickly with CollabNet products and certified integrations.
CollabNet's Basic Support option is included with a base subscription for select products. It provides assistance via our openCollabNet community, as well as direct access to CollabNet's Support organization.
CollabNet's Silver Support option is for organizations that require increased support response, additional case volume,
and/or additional contacts to interface directly with Support.
CollabNet's Gold Support option is for organizations that need an additional level of service to successfully develop,
deploy, and maintain CollabNet applications. With this option, CollabNet helps you to use, migrate, and deploy CollabNet
applications or services.
CollabNet's
Platinum Support option focuses on the requirements of our global customers. This includes:
- All the benefits of the CollabNet Gold Support option
- Live 24x7 phone support
- Advanced enterprise offerings
- Enterprise SaaS SLA and optional Services
Community and Enterprise Support Services
Login to the Customer Support Portal to track support requests